We share our order preparation, shipping, delivery, right of withdrawal, and refund processes in a clear and accessible format.
Orders are prepared as soon as possible after approval according to stock and operational status.
Shipments are directed to the delivery address via contracted shipping companies; average delivery time is 1-3 business days.
You can request a return for unused products, subject to legal exceptions.
Your orders are processed after payment approval, taking into account stock status, order density, and technical control processes.
Preparation time may vary for products in procurement or pre-order status. In such cases, customer information is provided during or after the order through our support channels.
Orders are shipped within 1 business day at the latest following payment approval. The average delivery time is 1-3 business days depending on the shipping company and the delivery address.
Deliveries are made to the address specified during the order through contracted shipping companies. The shipping company may experience delays due to regional operations or public holidays.
Tracking information is shared when the order is shipped. It is recommended to check the outer packaging of the package upon delivery and, if you detect any damage, write a damage report with the delivery agent.
For missing or damaged products noticed after delivery, you can contact our support team without losing time.
Within the scope of consumer legislation, you can exercise your right of withdrawal within 14 days of delivery for products excluding legal exceptions.
Return shipping is paid by us; we do not charge customers for return postage on withdrawals within this window.
For the return request to be evaluated, the product must be unused, in resalable condition, and if possible, sent with its original box and accessories. An invoice or order info must accompany the return process.
By law, certain products may be excluded from the right of withdrawal. Evaluation is made according to the nature of the product.