Basic provisions regulating the rights, obligations, and processes of the seller and buyer for orders placed in electronic environment are located here.
Order, payment, delivery, and return processes are defined in a clear framework for both buyer and seller.
Orders are processed within the framework of payment approval and stock availability.
The agreement is implemented in line with consumer legislation and related regulations.
This agreement regulates the rights and obligations regarding the sale of products established distantly between the buyer ordering through the electronic commerce infrastructure and DINCNET.
The buyer accepts that they have been informed about the basic characteristics of the product, sale price, payment method, delivery conditions, and right of withdrawal before ordering.
The order is transmitted to the system upon completion of the cart and payment steps by the buyer. Processing of the order is evaluated together with payment approval, security checks, and stock availability.
Additional verification or customer confirmation may be requested in cases deemed necessary. In case of suspicious transaction detection, the order may be suspended or cancelled.
The purchased product is sent to the delivery address specified by the buyer during the order. Delivery time may vary depending on stock status, operational density, and shipping service.
In cases such as force majeure, supply issues, or logistical disruptions, the buyer is informed and a solution is offered within the framework of relevant legislation.
The buyer may exercise their right of withdrawal within 14 days of delivery for products excluding the exceptions regulated in the legislation. Withdrawal notice must be sent in writing or via a permanent data storage device.
The returned product is expected to be in resalable condition, sent with accessories if any, and found suitable after inspection. After return approval, the amount is refunded in accordance with the payment method.
In disputes that may arise from this agreement, the current consumer legislation is applied. Consumer arbitration committees and consumer courts are authorized within their value limits.